Build Structure. Empower Leaders. Elevate Guest Experiences.

Operations Support bridges the gap between strategy and execution — we provide the operational leadership and discipline that allows your internal team to focus on service quality, guest engagement, and revenue growth.

OPERATIONS & PROGRAM SUPPORT

At LARIEN™, we provide hands-on operational guidance and execution support designed to bring clarity, consistency, and excellence to hotel food & beverage experiences. Our Operations & Program Support services are built to streamline your day-to-day activities while elevating operational standards so your guests consistently enjoy best-in-class moments.

We help hospitality teams build operational structure, enhance team performance, and maintain seamless execution across all F&B activations and guest-facing programming.

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  • We assess current processes and reveal opportunities for improvement — from workflow to communication, staffing, and performance expectations. We help ensure your back-of-house and front-of-house systems work in harmony, aligned with your guest experience goals.

  • Whether you’re launching an activation, themed F&B series, or seasonal program, we provide on-site management, logistical planning, and operational oversight so your initiative runs smoothly from kickoff to close.

  • We partner with your leadership and staff to elevate operational performance — installing clear roles, responsibilities, accountability systems, and real-world training that promotes consistency and excellence.

  • Standardized processes are essential to repeatable success. We develop operational playbooks, checklists, and documentation that give your team clarity and confidence.

Frequently Asked Questions

  • Hotels, resorts, and independent hospitality properties without full corporate infrastructure — whether you operate a single outlet or a multi-outlet F&B portfolio. This includes restaurants, lounges, bars, in-room dining programs, banquets, and experiential activations.

  • Yes. The Operations Assessment ensures we clearly understand your systems, leadership structure, opportunities, and operational gaps before support begins. It sets the foundation for meaningful, lasting results.

  • Great. We don’t replace strong leaders — we strengthen them.
    LARIEN provides structure, coaching, tools, and operational accountability that allows your GM or F&B Director to operate at a higher level with greater clarity and support.

  • Both, depending on your needs.
    Our oversight packages operate as structured consulting support.
    Our Full Management Partnership functions as a true operating partner with comprehensive responsibility for the F&B department.

  • Assessments typically begin within 1–3 weeks. Ongoing support and oversight begin immediately after the assessment report is delivered and approved.

  • Yes. We support hotel groups, mixed-use developments, multi-outlet F&B environments, and management companies seeking unified standards across multiple properties.

Every Engagement Begins with a Comprehensive Operational Assessment

A LARIEN™ Operations Assessment is required for existing departments or restaurants we did not open or activate. This assessment provides clarity on what’s working, what isn’t, and what must be corrected before long-term support be Because we have worked inside hotel environments with strict CAPEX approvals, financial oversight, and corporate brand standards, we design with clarity, cost control, and operational efficiency from day one.our assessment includes:

  • Identifies revenue gaps, cost leaks, and key opportunities to improve profitability.

  • Reveals inefficiencies in staffing, shift structure, and labor-to-volume alignment.

  • Assesses manager strengths, gaps, and the effectiveness of operational oversight.

  • Determines whether daily processes support consistency, standards, and accountability.

  • Evaluates cleanliness, flow, safety, and brand standards across all areas.

  • Analyzes execution, costing, menu performance, and opportunities to strengthen margins.

  • Identifies behavioral patterns, team dynamics, and leadership habits impacting performance.

Micro-Manager Program™

A Focused, High-Impact Intervention for Managers Who Need Immediate Support. Sometimes a manager doesn’t need a full development track — they need targeted correction and rapid skill alignment.A fast, corrective intervention (1–3 weeks) designed to realign a manager’s leadership style, reduce micromanagement, strengthen delegation, and improve communication and team trust.

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  • This program is ideal for:
    • Managers who micromanage or struggle with autonomy
    • Supervisors with inconsistent results
    • High-potential leaders lacking polish
    • Newly promoted managers needing behavioral alignment
    • Teams impacted by a manager’s leadership style

  • • Onsite or virtual observation
    • Behavior and communication mapping
    • Leadership assessment
    • Corrective action plan with measurable goals
    • Targeted coaching sessions (1–3 weeks)
    • Real-time feedback and scenario practice
    • Follow-up evaluation to track improvement

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • The Reset runs 1–3 weeks, depending on performance gaps and coaching frequency.

  • No. It is a professional development corrective tool designed to support the manager—not punish them.

  • The program ranges from $950–$1,800, depending on duration and scope. A 50% deposit is required to secure the start date.

Frequently Asked Questions

    • The Micro-Manager Reset™ is a short, corrective intervention (1–3 weeks) focused on behavior, delegation, communication, and leadership realignment.
      The Manager Training Program™ is a structured development track (2–4 weeks) that builds foundational management skills, operational competence, and consistent performance.
      Both programs can run independently or as a combined leadership development solution.

    • Choose the Micro-Manager Reset™ if the issue is behavioral , micromanagement, communication breakdowns, poor delegation, or inconsistent leadership presence.

    • Choose the Manager Training Program™ if the manager needs skill-building—labor basics, team coaching, communication frameworks, operational systems, and supervisory fundamentals.

    • Many clients begin with a Reset and continue into Training for long-term success.

  • Both programs can be delivered:
    • Onsite
    • Virtual
    • Hybrid (recommended)
    Each begins with an intake assessment to tailor the curriculum and coaching plan to your property’s needs.

  • Organizations typically experience:
    • Improved communication and delegation
    • Stronger leadership confidence
    • Reduction in micromanagement behaviors
    • Better labor and operational decision-making
    • Higher employee morale and accountability
    • More consistent guest experience execution
    • Measurable growth in leadership maturity

  • Submit an inquiry through LarienClark.com or email welcome@larienclark.com.
    We begin with a brief     consultation to recommend the appropriate program and outline expectations.
    Once the deposit is made, we begin manager onboarding and set dates for observations, coaching sessions, and progress check-ins.

    • Micro-Manager Reset™: $950–$1,800.

    • Manager Training Program™: $1,800–$3,500

    • Pricing depends on duration, number of sessions, and delivery format.

    • A 50% deposit is required to schedule and begin.

Manager Training Program

Strong managers are the backbone of every successful F&B operation. When leaders lack structure, confidence, or clarity, standards slip, performance drops, and the entire team feels it. LARIEN™ Manager Training develops leaders who understand:A structured 2–4 week leadership development program focused on building essential management skills, strengthening operations, and improving supervisory performance.

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  • Ideal for:
    • New managers or supervisors
    • Emerging leaders with potential
    • Managers needing foundational structure
    • Teams undergoing a performance reset
    • Individuals transitioning into leadership roles

  • Training is tailored but typically includes:
    • Leadership fundamentals
    • Communication & delegation
    • Labor systems and scheduling basics
    • Service standards & operational flow
    • Conflict resolution
    • Accountability & follow-up coaching
    • Team motivation
    • Opening, running, and closing systems

  • Both options are available.
    Hybrid delivery (onsite + virtual) is recommended for best results.

  • Most clients choose 2–4 weeks, depending on the number of managers and depth of training needed.

  • Typical results include:
    • Stronger leadership confidence
    • Better communication and delegation
    • Improved labor planning
    • More consistent execution
    • Higher guest satisfaction
    • Reduced turnover and conflict

  • The Manager Training Program ranges from $1,800–$3,500 depending on scope.A 50% deposit is required to begin

Get started today.

Your Operation Should Run Smoothly—Let’s Make It Happen. We build labor systems, SOPs, training tools, and operational frameworks that eliminate chaos and create consistency.

Get the systems your team needs to perform at their best.
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