Case Studies
Hospitality operations vary in scale and complexity, but performance challenges are often consistent—misalignment between menu, labor, and execution.
The following work reflects experience across hotel food and beverage environments, high-volume dining systems, and multi-outlet operations, with a focus on building structure, improving consistency, and supporting long-term performance.
Multi-Outlet Operations, Revenue Activation & Event Strategy
A flagship Hilton property with nearly 2,000 rooms and extensive meeting and event space required a more strategic approach to underutilized venue assets and overall food and beverage performance across multiple outlets.
Work focused on developing a proposal to reposition a rooftop venue into a premier event-driven space supporting weddings, concerts, and curated experiences designed to increase local engagement and on-property spend. Additional initiatives included lobby activations and strategic partnerships tied to ticketed programming and loyalty engagement.
Across the broader operation, multi-outlet food and beverage performance was managed with a focus on consistency, service execution, and revenue alignment. Beverage programs were developed to support outlet positioning and enhance guest experience.
Work also included coordination of high-profile events, including food and beverage execution for the 2023 Emmy Awards after-party, along with large-scale institutional and private events requiring alignment across culinary, service, and operations.
The result was a more strategically positioned F&B operation, with a framework for activating underutilized space, expanding event-driven revenue, and improving consistency across a complex, high-volume environment.
Portfolio Hilton | Flagship Urban Property | ~1,900 Rooms | 150,000+ Sq Ft Event Space | $20M–$25M F&B Revenue
Year
2024
Menu Development, SOP Systems & Brand Alignment
A Hilton Garden Inn property required alignment across restaurant, banquet, and in-room dining operations as the food and beverage program evolved to support a more developed service model.
Work included upgrading permanent outlet menus and developing a cohesive modern Italian-Mediterranean concept aligned with guest demographic and market positioning. Menu engineering was applied to refine pricing, item mix, and cross-utilization across outlets.
Banquet menus were restructured to improve scalability, while food and beverage activations were introduced to support revenue growth and guest engagement.
Recipes were standardized through SOP development, supported by training manuals, policy guides, and audit readiness preparation. CAPEX proposals were developed to support kitchen infrastructure and long-term performance.
The result was a more structured and scalable F&B program, with improved consistency, stronger cost control, and alignment with brand standards.
Portfolio
Hilton Garden Inn | Coastal Property | ~160+ Rooms | Banquet & Multi-Outlet Operations | $3M–$4M F&B Revenue
Year
2026
Full-Service Transition & Operational Standardization
A Hilton property transitioning from select-service to a full-service model required restructuring across culinary operations, service standards, and compliance systems.
Work focused on SOP conversion and development to support expanded service offerings, including buffet program development and structured menu sets aligned with full-service expectations. Policy guides and training manuals were created to standardize execution across teams.
Operational readiness for brand audits and third-party inspections, including EcoSure-style evaluations, was reinforced through system implementation and training.
The result was a more controlled and audit-ready operation, with improved service consistency and a clear operational framework aligned with full-service brand standards.
Portfolio Hilton | Santa Monica Property | ~250+ Rooms | Select-Service to Full-Service Transition
Year
2023
High-Volume Dining & Performance-Based Menu Systems
A high-volume university dining program supporting UCLA required consistent execution across multiple dining outlets serving thousands of meals daily, while also supporting specialized dining programs.
Work included collaboration with sports dietitians to analyze athlete nutrition requirements and develop performance-based meal plans aligned with training and recovery.
Menu systems were structured to support both large-scale production and specialized dietary needs. Recipe standardization, menu cycles, and production planning were implemented to maintain cost targets while supporting volume.
The result was a scalable dining system capable of maintaining consistency across outlets while supporting performance-focused nutrition programs.
Portfolio UCLA Dining Environment | $8M–$10M Revenue | 4,000–6,000 Meals Daily | Multi-Outlet Institutional Program
Year
2023
Retail Dining Operations & Execution Optimization
Within a luxury resort dining environment, operations were centered around precision, product integrity, and consistency at the highest level of service.
Work included contributing to menu development and execution using premium ingredients such as A5 wagyu, bluefin tuna, uni, toro, and caviar, with a focus on maintaining consistency under service conditions.
The environment operated alongside a luxury wine program with bottles reaching up to $20,000, requiring alignment between culinary execution and elevated guest expectations.
The result was a refined approach to high-end product execution and menu development within a luxury hospitality environment.
Portfolio
Waldorf Astoria Hotels & Resorts | Bourbon Steak | Luxury Resort Environment
Year
2021
Banquet Menu Contribution & Revenue Support
Within a resort banquet environment, large-scale events required consistent execution while maintaining quality and efficiency.
Work included contributing to menu development through dish creation designed for scalability, production efficiency, and guest satisfaction in high-volume settings.
Exposure to banquet production systems provided insight into how menu composition, prep structure, and service timing impact operational performance and revenue.
The result was contribution to banquet offerings that supported both execution consistency and revenue generation.
Portfolio
Hyatt | Resort Environment | High-Volume Banquet Operations
Year
2019